Updates deleting custom swatches workspaces and shortcuts!

[RomanosFamilios]

Hi, 

Can anyone explain me, because I'm probably not capable to find the answer myself why the hell every single Illustrator update creates a mess in my workspace? 

Today I had an update and all my swatches saved to the library are gone, all my shortcut’s saved profiles are gone and also my workspace settings are gone! 

I used to have my all swatches saved in adobe illustrator swatches folder but not anymore because Adobe is deleting them. So, I keep them on different location and just looking for them every time I need them which is very frustrating. So, I last time I decided to add them to the library hoping that Adobe will save them there and keep for me no matter what. How wrong I was!

Also, worth to mention that swatches are magical thing here in Illustrator, every single time I open my custom swatches and add them to the workspace, after closing and opening adobe illustrator they are not there, and I need to open them again! Swatches palettes should be saved within my workspace not removed for every single document. 

I understand that this could be done to allow us to have a separate set of swatches for every project, but personally I prefer to keep all most used swatches within my workspace having them always available. 

What the hell Adobe thinks involving in my private settings? 

[Monika Gause]

WHen updating you can choose to reset or keep the preferences.

Perhaps you set it up in way that preferences are reset.

[Anubhav Majumder]

Hello @RomanosFamilios,

Sorry to hear about the swatches being deleted after the update. This is not the experience we want you to have.

I would request you check the Apps settings under Creative Cloud to make sure the option for Import settings and preferences from previous versions is enabled, as suggested by Monika.

Also, you can manually back up your preferences by following these steps:

For macOS
• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Make a backup copy of the Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 26 Settings folders before updating.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows
- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Make a backup copy of the Adobe Illustrator and Adobe Illustrator 26 Settings folder before updating.

To save and restore your Swatches kindly follow the steps shared in this article: (https://helpx.adobe.com/illustrator/using/using-creating-swatches.html)

Looking forward to your response.

Thanks,

Anubhav