Updates deleting custom swatches workspaces and shortcuts!

Community Beginner ,
Apr 02, 2022 Apr 02, 2022

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Hi, 

Can anyone explain me, because I'm probably not capable to find the answer myself why the hell every single Illustrator update creates a mess in my workspace? 

 

Today I had an update and all my swatches saved to the library are gone, all my shortcut’s saved profiles are gone and also my workspace settings are gone! 

 

I used to have my all swatches saved in adobe illustrator swatches folder but not anymore because Adobe is deleting them. So, I keep them on different location and just looking for them every time I need them which is very frustrating. So, I last time I decided to add them to the library hoping that Adobe will save them there and keep for me no matter what. How wrong I was!

Also, worth to mention that swatches are magical thing here in Illustrator, every single time I open my custom swatches and add them to the workspace, after closing and opening adobe illustrator they are not there, and I need to open them again! Swatches palettes should be saved within my workspace not removed for every single document. 

 

I understand that this could be done to allow us to have a separate set of swatches for every project, but personally I prefer to keep all most used swatches within my workspace having them always available. 

 

What the hell Adobe thinks involving in my private settings? 

TOPICS
Feature request , Performance

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Adobe Community Professional ,
Apr 04, 2022 Apr 04, 2022

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WHen updating you can choose to reset or keep the preferences.

Perhaps you set it up in way that preferences are reset.

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hello @RomanosFamilios,

 

Sorry to hear about the swatches being deleted after the update. This is not the experience we want you to have.

I would request you check the Apps settings under Creative Cloud to make sure the option for Import settings and preferences from previous versions is enabled, as suggested by Monika.

AnubhavMajumder_0-1651087835804.png

 

Also, you can manually back up your preferences by following these steps:

For macOS
• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Make a backup copy of the Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 26 Settings folders before updating.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Anshul_Saini_0-1643743865628.png

For Windows
- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Make a backup copy of the Adobe Illustrator and Adobe Illustrator 26 Settings folder before updating.

 

To save and restore your Swatches kindly follow the steps shared in this article: (https://helpx.adobe.com/illustrator/using/using-creating-swatches.html)

 

Looking forward to your response.

 

Thanks,

Anubhav

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