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Updating Illustrator broke my file connections, confusing me and my computer

New Here ,
Feb 16, 2024 Feb 16, 2024

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I tried to open the program while it was updating and my poor computer thought it had gone missing from the hard drive entirely! I had no idea this was going on and thought the connections were broken and spent too long trying to re-assign the file aliases. Turns out I was just out of the loop while it was updating. Why would a adobe let their own software be so ambiguous to the people using it? All I needed to know was that it was updating through some kind of creative cloud notification or better yet why not just let me use the program while it updated in the background? Hopefully this kind of confusing ambiguity can be avoided in future updates.

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Bug , Performance

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Adobe
Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hello @Eric24739301smfx,

Sorry to hear about your experience, and thanks for sharing your insights. We will surely pass on your feedback to the product team, and you should see improvements in future releases. Also, kindly create a post here (https://community.adobe.com/t5/creative-cloud-desktop/ct-p/ct-creative-cloud-desktop?page=1&sort=lat...) for more details regarding this. 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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What does your Adobe Cloud app look like, did the update finish? Can we see a screenshot?

 

Mike_Gondek_0-1708408189100.png

 

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