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Upgraded My Personal Account to an Enterprise and Lost Access to All My Files

New Here ,
Jun 10, 2024 Jun 10, 2024

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I recently needed to upgrade my cloud storage from the base 100gb to the 1tb plan. After going through the process of upgrading I opened illustrator like always and was prompted to sign in. After signing in I found that all my files were gone. After some investigation I found that all my files are still linked to my personal account (no longer active), and not my enterprise account.

 

But here's the rub: my enterprise account and personal account are under the same email.  Thise means I can't give my personal account access through the enterprise account admin portal.

 

Am I missing something? I was never prompted to auto migrate my files and I can't find a way to transfer files outside of individually giving access to each and every file (remember, there's over 100gb of files to transfer). I need access to these files ASAP and can't figure out a solution that isn't hugely time consuming.

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How-to , Sync and storage

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Adobe
Community Expert ,
Jun 12, 2024 Jun 12, 2024

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@ are you able to help with this..?

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Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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Hello @EvaExion,

Sorry to hear about your experience. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/4emNy7O) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Thanks,

Anubhav

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