Vector File from Adobe Stock is Empty except for flat image?

New Here ,
Dec 07, 2019 Dec 07, 2019

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Hello, 

I recently downloaded my first stock image from Adobe Stock (this one), and the AI file appears to have layers for the flat image, and then the vector layors below it.  When I turn the flat iamge layer off, the document is empty.  The layers I assume are meant to contain the vector information that I donwloaded it for appear to be empty. 

 

Screen Shot 2019-12-07 at 3.47.07 PM.png

When the flat layer is turned off there's nothing on the canvas:

Screen Shot 2019-12-07 at 3.53.10 PM.png

Based on the advice on another thread here, I tried adding the image to a different document by going to Libraries > Downloads and "Place Copy" on the image I downloaded.  This inserted different layers than before, but still only the flat image.

Screen Shot 2019-12-07 at 3.58.59 PM.png

Is there something wrong here, or did I misunderstand what I was downloading?

 

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correct answers 1 Correct answer

Adobe Employee , Dec 09, 2019 Dec 09, 2019

Hi S.,

I misunderstood your request. I'll escalate this and have granted you a replacement license for the asset. Please choose another.

EBQ

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Adobe Employee ,
Dec 09, 2019 Dec 09, 2019

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Moved to Illustrator forum for technical assistance.

EBQ

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Community Expert ,
Dec 09, 2019 Dec 09, 2019

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No, I don't think you misunderstood what you were downloading.

This contans no vectors, just an image.

But it is advertised as an Illustrator file.

I will warn some Adobe staff about your problem.

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Adobe Employee ,
Dec 09, 2019 Dec 09, 2019

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Hi S.,

I misunderstood your request. I'll escalate this and have granted you a replacement license for the asset. Please choose another.

EBQ

EBQ

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New Here ,
Mar 28, 2022 Mar 28, 2022

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I am having the same exact issue as the one listed above with asset # 311208703.

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