Veiw using GPU and Animated Zoom No longer working

[markb360]

Veiw using GPU and Animated Zoom No longer working. This is on my home machine, and on my work machine. I have tired everything.  Please help. 

[Monika Gause]

And what kind of "everything" did you try already?

[markb360]

uninstalled Ai and reinstalled. Restored pref defaults.  Restarted the machine, tried it on my work machine which is apple silicon, and my home which is the generation right before. My last idea is to uninstall all of adobe, and reinstall. 

[Monika Gause]

You could contact Customer Care at https://helpx.adobe.com/contact.html 

They can login to your system to check it out.

[Doug A Roberts]

Please show a screenshot of your entire workspace.

[Anshul_Saini]

Hello @markb360,

I understand that you're facing issues with the "View Using GPU" and "Animated Zoom" features in Adobe Illustrator, and you've tried various troubleshooting steps to resolve them. I'd like to assist you in finding a solution to this problem.

Firstly, I recommend that you use the latest version of Adobe Illustrator (v27.9).

Here are some additional steps and information that would be helpful for troubleshooting:

• Does this issue occur with specific files, or is it a general problem across all documents? Try creating a new document to see if GPU acceleration works in a fresh environment.

• Share a screenshot of your color settings from the Edit menu.

• As Doug asked, please provide a screenshot of your entire Illustrator workspace. This will help us understand the context in which you're experiencing the problem.

• If there are any error messages or specific actions that trigger the issue, please describe them in detail.

• If possible, share sample files where the "View Using GPU" and "Animated Zoom" features are not working as expected. This can help us replicate the problem for further investigation.

Once you've provided this additional information, we can better pinpoint the cause of the issue and offer more tailored troubleshooting steps. Your cooperation is greatly appreciated, and we'll do our best to assist you further.

Best,

Anshul Saini

[markb360]

[markb360]

Also, What I have noticed is when either I import a picture, or have a 3D object.  The screen flashes black and the VIEW by GPU goes away.  

Also all points and paths when selected are gray.  They are not gray because of the layer, its something to do with GPU.