Version History panel empty.

[NunoMCastro]

Hello there. 

So, my Version History panel in Illustrator is always empty. Any idea on why?

The versions show up in the Web App or on iPad Illustrator, but in the desktop Illustrator they dont. 

Thank you.

Illustrator on DesktopWeb App

[Monika Gause]

Do you save your files as AIC files?

[NunoMCastro]

Yes, they are cloud documents. 

[Laura Coyle.]

I'm having the same issue today. My version History panel inside Illustrator is totally blank. The same .aic file in the CC Desktop app shows the version history.

[Anshul_Saini]

Hi @NunoMCastro,

I'm sorry to hear that you're having trouble with the Version History panel in Illustrator. Would you mind confirming if the files you're working on were created on iPad or desktop, which have an empty history panel? Also, have you tried signing out and signing back into your Adobe account to see if that resolves the issue? If the problem persists, would you mind sharing the cloud document link with us so we can investigate further?

Best,
Anshul Saini

[NunoMCastro]

Hello there. 

It doesnt matter where the files were created, the panel is always blank. Be it with newly created files (created on desktop app or on iPad app) or old files. 

As for signing out and back in... I has in conctact with the support and they remotely controled my computer and did all of that. Plus, deleting preference files, create new account, etc. 
A couple of days after i had to format my computer and did a fresh install and still blank version history panel. I guess is some bug that I'll have to deal with it until its fixed?

[Ton Frederiks]

I can confirm the problem. Version history available on web, but the panel in the app is empty.

https://assets.adobe.com/id/urn:aaid:sc:EU:e7515cd6-6ce5-4162-a83c-dd043307458d?view=difile

[Anshul_Saini]

HI @Ton Frederiks @Laura Coyle. @NunoMCastro,

We are able to replicate the same in-house, and a bug is logged, and they are currently listing down all the reproducible scenarios.

We will reach out to you if we need more info.

Best,

Anshul Saini

[Remo Remoquillo]

I'm having the same problem as described. I'm also having the issue for all my other AIC files created via desktop app as well as new files being created. 

[Anshul_Saini · Accepted solution]

Hi All, @NunoMCastro @Remo Remoquillo

We are glad to inform you that the issue with the Version History panel has been resolved. If you are still experiencing this issue, please try signing out and signing back in to see if it resolves the problem. If the issue persists, please let us know, and we will investigate further.

We appreciate your feedback and are always looking for ways to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help.

Best,

Anshul Saini

[NunoMCastro]

Thank you for the speedy resolution of this problem. And thank you for all the help.

[Anshul_Saini]

Thank you for your kind words, @NunoMCastro. We're glad to hear that the issue has been resolved. We appreciate your & other experts' reports, which helped us identify and resolve the issue. We couldn't have done it without the help of our users like you. If you have any other questions or concerns, feel free to reach out to us. Thanks again!

Best,

Anshul Saini

[Chinabirds]

Hi there! I am having a similar issue. The Version History is empty. The only difference is that the file is saved on Dropbox, not on Cloud. That said, with the same setup I was able to view history about two months ago. Any idea what has changed?
Illustrator 28.1, Macbook Pro, OS 14.2.1

[Ton Frederiks]

Version History panel works for .aic files only.

You cannot save a cloud .aic file to DropBox.

[ToonCraft Studios]

I'm having this issue as of September 3, 2024.  Creative Cloud files, no version history.

[ToonCraft Studios]

It's the latest version of illustrator 28.7.  Using Mac Sonoma 14.6.1.  Version history is just blank on any document, new or old.

[Ton Frederiks]

These are .aic files? Are you files still automatically saved to the cloud?

[ToonCraft Studios]

Yes, .aic files.  I can see the version history on the web application, but not on my laptop application.

[Ton Frederiks]

It should work then, maybe  @Anshul_Saini can help?

[Anubhav M]

Hello @ToonCraft Studios,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3XzUmZG)
• Reinstall the Creative Cloud Desktop application (https://adobe.ly/3Xv4p1V)
• Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

[ToonCraft Studios · Accepted solution]

I ended up just uninstalling everything and then reinstalling and now it works.  Probably should have just done that in the first place.  Thank you for your help.