View not switching to other document when dragging objects

[Igor5D50]

Hello,

last months I have issue with dragging objects between two documents. If I drag object from one document to another it wont switch view to document where I want to drag object. Any help?

Igor

[Anubhav M]

Hello @IGOR5D50,

Thanks for reaching out. Could you confirm the exact version of the OS/Illustrator installed, along with a small screen recording of your exact workflow and the problem, so we can better assist you?

Additionally, try resetting Illustrator's preferences as described in this article (https://adobe.ly/48V8sL9) and see if it helps.

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Anubhav

[Igor5D50]

Hello Anubhav,

reseting preferences did not help. In basic I can drag object from one document to another, but only the problem is for me, it doesnt switch view to document where I want to drag object. I use latest version, but this problem was in previous versions too.

[Igor5D50]

Anubhav....any advice?

[Anubhav M]

Hello @IGOR5D50,

Thanks for sharing the screen recording. I was able to replicate this behavior on my end, and I am currently checking this with the team. I will update this thread as I have more info.

Please don't hesitate to contact us if you have any further questions or require assistance. We'd be happy to help.

Anubhav

[Igor5D50]

Hello Anubhav,

I will wait for your solution.

Igor

[HARSHIKA_VERMA]

Hi Igor5D50,

Thank you for your patience. The team is aware of the issue, and the bug has been logged. The team is investigating the issue currently, and we will update you on any workaround shared by the team. 

We really appreciate your patience.

Thanks,

Harshika

[Igor5D50]

Hello Harshika,

thank you for your information. I hope solution comes soon 😉

Igor