Wacom pen stop working when I use the zoom tool in illustrator

New Here ,
Mar 25, 2022 Mar 25, 2022

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Hi Everyone,

When I use the zoom tool the wacom pen is getting crazy and stop to work. I can see the icon in screen but i can not click anything icluding all programme/desktop. I need to restart the comp. everytime to fix it however after a while it is starting again.

I have tryed the fix the wacom. I have reinstalled it but it still same.

should I uninstall the adobe and reinstall again?

 

could you please help me?

thanks in advance

OG.

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Bug , Draw and design , Tools

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Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

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If your wacom is non respponsive in all programs and the desktop then it is not the Adobe software causing the issue.

Did you update your drivers not just reinstall?

What OS version are you running?

If on Windows - did you check your Windows Ink settings?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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