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Wacom tablet use crashes Illustrator?

Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I've been having problems with my Wacom Intuos crashing Illustrator within the first few minutes of use (mainly when I click on the pen tool). Noticed that this has been happening for the last couple weeks. It happens at random intervals and it doesn't save any of my work - I can't make any progress on my projects as a result.  I've already updated all the drivers, made sure my graphics card drivers are up to date and am still having issues.  When I use my regular mouse, everything seems to work fine as well and Illustrator doesn't crash.  No crash reports or alerts are generated.  Has anyone come up with a fix for this?

 

Thanks!!!

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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Please contact Customer Care, so they can take a look into it: https://helpx.adobe.com/contact.html

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Participant ,
Jan 25, 2023 Jan 25, 2023

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@kibakunrollback your wacom driver to a previous version, in my case solve the issue.

I´m running 6.4.0-11 and Illustrator doesn´t close anymore. 

I hope works for you too.

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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Thank you so much! I rolledback to the 6.4.0-11 version and Illustrator hasn't closed yet for me! I have my fingers crossed that this will work!! 

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I'm having the same issue! Illustrator keeps adding a link to this page Fix issues when using a Wacom device (adobe.com) My drivers have been uninstalled/reinstalled and it's staying on a bit longer and then crashing.

 

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Participant ,
Jan 25, 2023 Jan 25, 2023

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@DeAnna2023  in my case the solution was rollback to the driver of a previous version 6.4.0-11.
Download the old driver from wacom website.

Try that solution and see if works for you.

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I have everything back to the previous version you suggested. So far, no crashes. Thanks!

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Explorer ,
Feb 03, 2023 Feb 03, 2023

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I have the same issue.

From Windows Event Log I found out that the Wintab32.dll file is causing the problem:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2023-02-03T10:43:11.9509254Z" /> 
  <EventRecordID>5014</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="30848" ThreadID="22468" /> 
  <Channel>Application</Channel> 
  <Computer>W10ML045</Computer> 
  <Security UserID="S-1-5-21-1330778217-928426923-1341000081-4291" /> 
  </System>
- <EventData>
  <Data Name="AppName">Illustrator.exe</Data> 
  <Data Name="AppVersion">27.2.0.339</Data> 
  <Data Name="AppTimeStamp">63bf468a</Data> 
  <Data Name="ModuleName">Wintab32.dll</Data> 
  <Data Name="ModuleVersion">1.0.5.10</Data> 
  <Data Name="ModuleTimeStamp">63cacdf4</Data> 
  <Data Name="ExceptionCode">c0000409</Data> 
  <Data Name="FaultingOffset">000000000018199d</Data> 
  <Data Name="ProcessId">0x3c98</Data> 
  <Data Name="ProcessCreationTime">0x1d937bbd6e1cd52</Data> 
  <Data Name="AppPath">C:\Program Files\Adobe\Adobe Illustrator 2023\Support Files\Contents\Windows\Illustrator.exe</Data> 
  <Data Name="ModulePath">C:\Windows\SYSTEM32\Wintab32.dll</Data> 
  <Data Name="IntegratorReportId">c26230fe-6072-455f-a550-7dd6ab4da114</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  </EventData>
  </Event>


The same issue is covered here: [SOLVED] Adobe Illustrator Crashes (spiceworks.com)
One solution can be renaming the Wintab32.dll to Wintab32.dll.BAK
or as @tikyta said,
Download the Wacom driver version 6.4.0-11

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