wacom tablet

[Riccardo220855810wcr]

buongiorno

ho installato una wacom intuos correttamente con driver etc.

la pressione della penna non funziona con illustrator mentre funziona correttamente con gli altri software (Photoshop).

in illustrator posso lavorare con la pressione della penna solo se uso i pennelli wacom 6D, mentre se uso tutti gli altri pennelli non è attiva l'opzione di regolazione pressione.

sarei grato se qualcuno mi potesse dare dei consigli o indicazioni per risolvere questo problema

grazie

[Monika Gause]

Some people could solve this by installing Illustrator 2020- it allows some settings you don't have with later versions. Then there is this page: https://helpx.adobe.com/illustrator/kb/wacom-tablet-issue-with-mac.html

There are countless threads on the Wacom issue in this forum. Some of them could be solved.

[Riccardo220855810wcr]

purtroppo il problema non è stato risolto

grazie

[Anshul_Saini]

Hi there,

Sorry about the trouble. In addition to @Monika Gause, I would suggest you to try the following steps & let us know how it goes:

• Uninstall Wacom intuos drivers & manually search for any residual files/folders of your touch device & delete them
• Restart your device & Re-install the Wacom intuos drivers
• Then perform all the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-wacom-drivers.html) as suggested by @Monika Gause.
• Add secondary Scratch Disk in Illustrator Preferences.

I hope it helps!

Regards,

Anshul Saini

[Riccardo220855810wcr]

purtroppo il problema non si è risolto

grazie

[Anshul_Saini]

Thanks for trying that. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

Regards,

Anshul Saini