We're experiencing high demand. Please wait.... (Generative AI)

[Stephen 2017]

I pay a significant premium for my Adobe Suite subscription and for the past 20 minutes I have been unable to use Generative AI service due to "high demand".  I realize that this is Beta, but I'm seeing a lot of people that are claiming to be on the trial subscription so I really hope they are not being prioriotized above or even on par with a paying client.  Please confirm your queuing rules for this service so I can know what to expect in the future.  

[Stephen 2017]

Fantatic support you have for someone paying nearly $1000/yr for your software.  Maybe I need to seek out some less expensive alternatives.

[Monika Gause]

This is the Community forum. 95% of people discussing here are not staff.

If you want to have the official support, please contact https://helpx.adobe.com/contact.html 

You could also search on this forum for similar threads. e.g. this one: https://community.adobe.com/t5/illustrator-discussions/we-are-experiencing-high-demand-please-wait-a...