• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Weird dialog

New Here ,
Sep 18, 2022 Sep 18, 2022

Copy link to clipboard

Copied

I just installed a free trial of Illustrator. Upon start up, I found weird dialog.

duckiecomrade_0-1663555581467.png

 

TOPICS
Bug

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 19, 2022 Sep 19, 2022

Hello duckiecomrade,

 

Sorry to hear about this experience. I would request you try the following steps and check if it helps:

 

  1. Close all Adobe applications
     
  2. Rename the UXP folder to UXP.old

    (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

    (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
     
  3. Relaunch Illustrator

 

If the issue persists, kindly try using the Creative Cloud Cleaner Tool to remove all Adobe applications and then download Illustrator again using t

...

Likes

Translate

Translate
New Here ,
Sep 18, 2022 Sep 18, 2022

Copy link to clipboard

Copied

I tried to create a new document but this pops up. 

duckiecomrade_0-1663555832430.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

LATEST

Hello duckiecomrade,

 

Sorry to hear about this experience. I would request you try the following steps and check if it helps:

 

  1. Close all Adobe applications
     
  2. Rename the UXP folder to UXP.old

    (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

    (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
     
  3. Relaunch Illustrator

 

If the issue persists, kindly try using the Creative Cloud Cleaner Tool to remove all Adobe applications and then download Illustrator again using the Creative Cloud Desktop Application.

 

Looking forward to your response.

 

Thanks,

Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 18, 2022 Sep 18, 2022

Copy link to clipboard

Copied

Where did you get your free trial installer?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines