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WHAT A MESS! WHEN MOVING IMAGES THIS HAPPENS. ANY HELP?

New Here ,
Sep 12, 2022 Sep 12, 2022

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ILLUSTRATOR PROBLEMS.png

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correct answers 1 Correct answer

Adobe Employee , Sep 13, 2022 Sep 13, 2022

Hello markk25503653,

 

Sorry to hear about this experience. I hope the suggestions shared by Ton and David helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of t

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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Did you check if the drivers for your videocard need an update?

Does it also happen in GPU Preview (Ctrl E)? 

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Drive is up to date....intel iris plus graphics

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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I believe that is the integrated graphics processor. Do you have a stand-alone such as Nvidia or AMD card?

 

Also, just to confirm, Ton mentions GPU drivers, not your drive. 

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hello markk25503653,

 

Sorry to hear about this experience. I hope the suggestions shared by Ton and David helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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