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when i open my Ai file everything are separed including letters and shapes

New Here ,
Sep 05, 2024 Sep 05, 2024

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Hi, i having a problem with all my Ai files, i'm using 2024 version and every time when i save and open again everything in the file are separed including letters and shapes, the file creates "clips groups" and "paths" , i try with diferents version of Ai and the same problem happens, i dont know how to fix it.

I always save with "save as" and open the ".ai" file.WhatsApp Image 2024-09-05 at 1.18.56 PM.jpegWhatsApp Image 2024-09-05 at 1.21.37 PM.jpeg 

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Bug , Sync and storage , Type

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Adobe
Adobe Employee ,
Sep 05, 2024 Sep 05, 2024

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Hello @Valeriaveced,

I am sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, a public link to a sample file after uploading it to Dropbox/Google Drive/etc., and a screen recording of your workflow and the problem (https://adobe.ly/3ZewMCP), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert ,
Sep 05, 2024 Sep 05, 2024

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Do you save to your local disk? If not, try that first.

Also: turn off "Save in background" in the Illustrator preferences.

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