When I open the file I worked on, a blank page appears.

[hansh31645046]

Hello,

When I open the file I worked on, a blank page appears. 

I have uploaded it on the google drive.

https://drive.google.com/file/d/1ds9fXzFsrUUP0TLK3I1JmnqzPWrCpqpq/view?usp=sharing

Could you tell me what the problem is?

Thanks.
James

[Monika Gause]

Where did you save the file?

If not on the internal harddrive, you should do that from now on.

On top of that: turn off "Save in background" in the preferences.

Did Illustrator crash when you last saved?

Also: this is the perfect opportunity to come up with a backup strategy. Never. NEVER rely on one single file as your only file. Turn on Time Machine if you have a Mac. Save multiple copies and multiple versions of your files.

A new harddisk is always cheaper than having to rebuild your file.

[Anubhav M]

Hello @hansh31645046,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3wgPQnJ) to see if it resolves the problem.

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

Thanks,

Anubhav