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White line at the base of my document

New Here ,
May 16, 2023 May 16, 2023

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There is a thin white space at the bottom of my document. It's only visible in the thumbnail view on the homescreen and the uploaded document I sent to my printer. I've extended the art layers beyond the edges of the document and removed strokes. I don't know where it is or how to get rid of it

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Community Expert ,
May 16, 2023 May 16, 2023

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Can you upload screen shots of the thumbnail view and how the document looks opened in Illustrator? I can't tell for sure without seeing it, but it sounds like an object on a hidden layer (or hidden object) that isn't staying hidden when printed.

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New Here ,
May 17, 2023 May 17, 2023

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I do have some hidden layers. I'll adjust these and see what happens before
uploading. Thank you!

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Community Expert ,
May 17, 2023 May 17, 2023

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Let us know if you're still have any problems with the file if those adjustments don't do the trick.

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New Here ,
May 18, 2023 May 18, 2023

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I was on the phone with adobe tech support for a couple of hours yesterday.
I allowed the tec access to my computer. I still have the white line. I
can't figure it out.

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Community Expert ,
May 18, 2023 May 18, 2023

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Is the white line just in that one document? Or does it appear in any new AI documents you create? If the white line is just in that one document I'd create a new one with the same document properties and then copy/paste elements over into the new, unaffected document.

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New Here ,
May 18, 2023 May 18, 2023

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I did, and the new document has the white line. I've only placed a few elements and the white line is already there. Is it possible to thicken the bounding box?

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New Here ,
May 18, 2023 May 18, 2023

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I just created a new file and filled the page with a red rectangle and
there is a white line at the base visible only on the thumb print at the
home screen. What do you think it is?

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Community Expert ,
May 19, 2023 May 19, 2023

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It sounds like either a problem with the Adobe Illustrator installation or perhaps possibly an issue with the video card driver. Make sure the video card and other devices in your computer are fully updated with the latest drivers. Does the white line persist in both standard CPU and GPU accelerated views? I would consider uninstalling Illustrator, using the Adobe cleaner tool and then re-installing Illustrator.

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Adobe Employee ,
May 29, 2023 May 29, 2023

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Hello @taco salad,

 

We understand that experiencing technical issues can be frustrating. Hopefully, the suggestions provided by Bobby and Ton were helpful in resolving the problem. If not, kindly provide additional information such as the exact version of the OS/Illustrator, system configuration (CPU/GPU/Memory), a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), and a screen recording of the issue (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) so that we can investigate further. We will be grateful to hear from you.

 

Thanks,

Anubhav

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Community Expert ,
May 19, 2023 May 19, 2023

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Looks like a thumbnail preview problem. Does it export like that?

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Community Expert ,
May 29, 2023 May 29, 2023

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To be honest, most of my thumbnails in the home screen have a white line at the bottom. That does not bother me, it is just a thumbnail.

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