Who has encountered the problem of the artboard being blocked from view?

[teerawat_3956]

Update the program, finished. Open the artboard screen, it is closed and black. But when I click to move the artboard, it is visible. When I release the mouse, the artboard is blocked by a black screen. The tool window can be used normally. How can I fix this?

 

[Anubhav M]

Hello @teerawat_3956,

Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4kNVwK6) and checking if it helps?

Looking forward to hearing from you.
Anubhav