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Who is like me, Adobe illustrator shows white dots (hot pixel) when zooming in and zooming out.

New Here ,
Sep 22, 2022 Sep 22, 2022

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Who is like me, Adobe illustrator shows white dots (hot pixel) when zooming in and zooming out. I messed up my eyes a lot while working, thought the screen was dusty. I used a Macbook Pro 14 inch M1 Pro RAM16, 1 mont ago used normally but have a problem today. Programs and other operations normally do not have hot pixel. How to fix it?Screen Shot 2565-09-23 at 09.35.45.png

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correct answers 1 Correct answer

Adobe Employee , Sep 23, 2022 Sep 23, 2022

Hello @k.netipong,

 

Sorry to hear about this experience. Would you mind trying to press the Cmd + E keys and check if it helps? Also, 

try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings

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Adobe Employee ,
Sep 23, 2022 Sep 23, 2022

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Hello @k.netipong,

 

Sorry to hear about this experience. Would you mind trying to press the Cmd + E keys and check if it helps? Also, 

try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

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