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So I was just trying to move a picture and then suddenly my whole art screen turns black and I can't see anything. Only momentarily when I zoom in or out can I see normally again, and then it goes black. What should I do? I have recorded a video to explain what is happening.
GPU performance turned on
specs: i7-9850H, RTX 2060, 16gb ram
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Forgot to mention: the other illustrator document I have open does not have a black screen, it's only the first one.
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Hi there,
Sorry about the trouble. I would request you to try the following steps and let us know how it goes:
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Anshul Saini