I just got a new device with Windows 11 preinstalled and I want to install Illustrator, but install to desktop isn't an option. What's up with that?
What do you mean "install to desktop"? You can't install apps to your desktop folder, if that's what you mean, though sometimes a shortcut is left on the desktop folder.
What I mean is that it thinks instead of installing to a desktop, it thinks I have an iOS mobile device and won't let me install.
Do you see these three tabs at the top of the apps section in the CC app?
Yes. Desktop is extremely limited options at the moment.
Well... what are those options?
Only 3 apps and none of them are Illustrator.
We really need to know, to try to help you. What are the three apps, exactly? A screen shot if you prefer that to typing the names.
I will try. I think it's a Windows 11 thing and that device is in the middle of something to the moment.
The three programs are Acrobat, Photoshop and Lightroom. I uninstalled everything and tried to reinstall, but I keep getting errors with crtransport.exe failing to start. I don't really want to collect and report data, so I'm not sure what I can do to cirumvent it. It's preventing updates from being installed.
Thanks. Do you already have a subscription (plan)? Which plan (check your account).
also, what is your system configuration - especially, is it an ARM processor? If not sure please tell us what laptop model you have. And how much RAM?
please take care to answer all of these questions.
Yes, I am a subscriber. One year plan, individual.
ARM64, Microsoft Surface Pro X Running Windows11 16 gig ram.
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Sorry to hear about the trouble you are facing. I am afraid Illustrator is currently not supported on Microsoft SQ1 Arm-based processor (Surface Laptop X). Only Multicore Intel processor (with 64-bit support) with SSE 4.2 or later, AMD Athlon 64 processor with SSE 4.2 or later, and ARM-based M1's Apple silicon processor are supported. However, you may check out our system requirements page (https://helpx.adobe.com/illustrator/system-requirements.html) for more details.
Thanks & Regards,
Bummer. Guess I'll be sticking with Afinity Designer and ConceptsApp. Anybody considering addressing this?
@TheOriginalGC, I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). Ask them to help install a Windows emulator to run x64 bit apps on your device so you will be able to run the unsupported Adobe apps. I hope this works for you.