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Why can't I install Illustrator to my Windows 11 desktop?

Engaged ,
Nov 04, 2021 Nov 04, 2021

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I just got a new device with Windows 11 preinstalled and I want to install Illustrator, but install to desktop isn't an option. What's up with that?

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Bug, How to

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Adobe Employee , Nov 04, 2021 Nov 04, 2021
Hi there, Sorry to hear about the trouble you are facing. I am afraid Illustrator is currently not supported on Microsoft SQ1 Arm-based processor (Surface Laptop X). Only Multicore Intel processor (with 64-bit support) with SSE 4.2 or later, AMD Athlon 64 processor with SSE 4.2 or later, and ARM-based M1's Apple silicon processor are supported. However, you may check out our system requirements page (https://helpx.adobe.com/illustrator/system-requirements.html) for more details. Thanks & Reg...

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LEGEND ,
Nov 04, 2021 Nov 04, 2021

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What do you mean "install to desktop"? You can't install apps to your desktop folder, if that's what you mean, though sometimes a shortcut is left on the desktop folder. 

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Engaged ,
Nov 04, 2021 Nov 04, 2021

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What I mean is that it thinks instead of installing to a desktop, it thinks I have an iOS mobile device and won't let me install.

 

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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Do you see these three tabs at the top of the apps section in the CC app?

Screenshot 2021-11-04 143257.png

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Engaged ,
Nov 04, 2021 Nov 04, 2021

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Yes. Desktop is extremely limited options at the moment.

 

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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Well... what are those options?

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Engaged ,
Nov 04, 2021 Nov 04, 2021

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Only 3 apps and none of them are Illustrator.

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LEGEND ,
Nov 04, 2021 Nov 04, 2021

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We really need to know, to try to help you. What are the three apps, exactly? A screen shot if you prefer that to typing the names. 

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Engaged ,
Nov 04, 2021 Nov 04, 2021

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I will try. I think it's a Windows 11 thing and that device is in the middle of something to the moment.

 

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Engaged ,
Nov 04, 2021 Nov 04, 2021

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The three programs are Acrobat, Photoshop and Lightroom. I uninstalled everything and tried to reinstall, but I keep getting errors with crtransport.exe failing to start. I don't really want to collect and report data, so I'm not sure what I can do to cirumvent it. It's preventing updates from being installed.

 

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LEGEND ,
Nov 04, 2021 Nov 04, 2021

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Thanks. Do you already have a subscription (plan)? Which plan (check your account). 

also, what is your system configuration - especially, is it an ARM processor? If not sure please tell us what laptop model you have. And how much RAM?

 

please take care to answer all of these questions. 

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Engaged ,
Nov 04, 2021 Nov 04, 2021

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Yes, I am a subscriber. One year plan, individual. 

 

ARM64, Microsoft Surface Pro X Running Windows11 16 gig ram.

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I am afraid Illustrator is currently not supported on Microsoft SQ1 Arm-based processor (Surface Laptop X). Only Multicore Intel processor (with 64-bit support) with SSE 4.2 or later, AMD Athlon 64 processor with SSE 4.2 or later, and ARM-based M1's Apple silicon processor are supported. However, you may check out our system requirements page (https://helpx.adobe.com/illustrator/system-requirements.html) for more details.

 

Thanks & Regards,

Anshul Saini

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Engaged ,
Nov 04, 2021 Nov 04, 2021

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Bummer. Guess I'll be sticking with Afinity Designer and ConceptsApp. Anybody considering addressing this?

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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@TheOriginalGC, I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). Ask them to help install a Windows emulator to run x64 bit apps on your device so you will be able to run the unsupported Adobe apps. I hope this works for you.

 

Regards,

Anshul Saini

 

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