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Why does Adobe have the worst support when you contact them through chat?

New Here ,
Nov 10, 2022 Nov 10, 2022

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They ignore you, don't listen to you, make you repeat yourself 100 times, pass you onto other people, and never get anything done for the most simple of questions. Why is it so terrible even for someone who has been a customer for many years?

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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Hi @default1xhvypgy1tko 

What exactly is the problem in which programme? Maybe we can help here in the forum (except for licence and account questions, the chances are usually quite good).

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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Adobe is no worse than chatting to Amazon support, but yes, at the end of the day it's bad. 😉 That said I'm with @pixxxelschubser: It would be more useful to explain what you are having issues with so we can point you to the proper resources and offer assistance.

 

Mylenium

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Adobe Employee ,
Nov 11, 2022 Nov 11, 2022

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Hello @default1xhvypgy1tko,

 

Sorry to hear about this experience. Would you mind sharing a few details, like the exact version of the OS and Illustrator installed on your computer, system configuration (CPU/GPU/Memory/Display), and a screen recording of the problem so that we can investigate this further?

 

Looking forward to your response.

 

Thanks,

Anubhav

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