Copy link to clipboard
Copied
Just recently when trying to print a file through illustrator it will only export a .prn file. I've tried updating and unistalling and reinstalling the app with no change. I looked a another forum that says to uncheck "print to file" in the advanced settings in the print menue. However I have searched all through the settings and haven't found an otion for that. Any help would be greatly appreciated! This is really agrivating.
I've attached a couple of screenshots to illustrate what I'm talking about. Thanks in advance!
Copy link to clipboard
Copied
Can other apps print to that same printer without problem?
Copy link to clipboard
Copied
I can print from the standard picture preview on the computer and from a browser. However I just tried photoshop and I'm getting the same .prn file option. Which is odd because I tested photoshop right after I discovered the problem with illustrator and it worked fine.
Copy link to clipboard
Copied
Have you tried uninstalling and reinstalling your printer drivers?
A .prn coming from Illustrator is generally due to a print driver error.
Copy link to clipboard
Copied
Hello @lauraw33777866,
Sorry to hear about this experience. I hope the suggestions shared by Kevin helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and check if it helps.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.
Also, try running Illustrator under a different administrator account and share your observations.
Looking forward to hearing from you.
Thanks,
Anubhav