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Why does Illustrator slow down my computer?

Explorer ,
Oct 11, 2021 Oct 11, 2021

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I have noticed whenever I open Illustrator, all the apps in my system (including Illustrator), Adobe and others become really jittery and slow. The CPU does not go over 30%-50% usage, the Ram does not go over 50%, the GPU usage remains below 10-20% depending on the application.

This happens on both Intel and AMD systems. I don't understand where the bottleneck is coming from.

Is there anyway to figure out why the system becomes so slow that multitasking becomes near impossible. 

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correct answers 1 Correct answer

Community Expert , Oct 11, 2021 Oct 11, 2021

Are you  running the same account on 2 different computers and both are slow? Your account might be corrupt, or you have spyware on both computers.

 

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

 

OOBE RESET WIN

...

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Explorer ,
Oct 11, 2021 Oct 11, 2021

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Please note, the hardware specs are unimportant, especially if there is still some much left in the CPU, GPU and RAM usage. 

Both sysytems run on SSDs.

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Community Expert ,
Oct 11, 2021 Oct 11, 2021

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Are you  running the same account on 2 different computers and both are slow? Your account might be corrupt, or you have spyware on both computers.

 

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

 

OOBE RESET WIN

  • Quit the Creative Cloud desktop app  (100% you must do this)
  • C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

  • The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.

  • Restart the computer and launch the Creative Cloud desktop app again.

 

 

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LEGEND ,
Oct 11, 2021 Oct 11, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the suggestions given by Mike, you may also follow the steps provided on this community post.

Let us know if it helps.

 

Regards,

Ashutosh

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Explorer ,
Oct 19, 2021 Oct 19, 2021

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Its like I have a new machine, its so snappy!s

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New Here ,
Jan 03, 2022 Jan 03, 2022

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could you illustrate the solution?

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Engaged ,
Mar 23, 2024 Mar 23, 2024

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I think this may have resolved this problem for me as well.  I started having this problem in early 2020 when I bought a brand new AMD machine.  I didn't find this solution until I used the right search terms.  But the problem only affected Windows Explorer.  Whenever Illustrator was open, Windows Explorer performance was seriously degraded, with the cursor flickering. I've been going for about 2 hours and so far I haven't experienced the problem so thank you to the person who suggested the fix.

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