Why does the Red Plus sign show up when exporting?

[26MainSt]

I have noticed recently that the "Red Plus Sign" that shows up when you have overflow text, tends to show up when exporting. Does anyone know why? Seems to be a new bug. Yes, I know I can get rid of the overflow but it is a long story. In case you where wondering.

[Monika Gause]

Exactly when does it show up?

After you exported an image and then open it again?

What file format is it and which version of Illustrator?

[26MainSt]

Yes, "after" I export to either PNG or JPG. They show up in both when opening to preview and when you insert into a document, like MS Word. See attached example.  Illustrator version 29.4

[Anubhav M]

Hello @26MainSt,

Could you please confirm the version of the OS installed and share a sample AI and PNG/JPEG export file along with screenshots of the export setting used, so I can check it on my end?

Looking forward to hearing from you.

Anubhav

[26MainSt]

OS is  Windows 11 Enterprise v22H2 The files you requested are attached. One thing I have noticed is that the Red plus sign does not show up in the export of the first textbox created. Only when I copy and paste using the same textbox does the red plus show up. Hope that makes sense.  Cheers!

[Anubhav M]

Hello @26MainSt,

Could you also share the original AI file after uploading it to a file-sharing service, so I can check it on my end?

Looking forward to hearing from you.

Anubhav

[26MainSt]

Sorry, I thought I did. It seems it will not allow me to attach. Once I attach and click POST button, it clears it out.  Any ideas?

[Anubhav M]

Hello @26MainSt,

Thanks for confirming. You will need to upload the file to a file-sharing service like Google Drive/Dropbox/etc. and share a public link to it here, so I can check it on my end.

Looking forward to hearing from you.

Anubhav

[26MainSt]

Here you go. https://drive.google.com/file/d/1xAabjcIK99XvnbKBTVZ_MArLlfQCxQQq/view?usp=drive_link 

Cheers!

[Anubhav M]

Hello @26MainSt,

It seems I can't access the file. Would you mind resharing it after making the link public so I can check it?

Looking forward to hearing from you.

Anubhav

[26MainSt]

Ugh! Sorry, try again

[Anubhav M]

Hello @26MainSt,

Sorry. I am still getting the same message.


Anubhav

[26MainSt]

Hopeflly this link will work. If not, I will try anothe site. It says you should have access. Bare with me, please

 https://drive.google.com/file/d/1CE4VyLOGDQ2l52n9jt4v6RusEuCUl7K3/view?usp=sharing 

[Anubhav M]

Hello @26MainSt,

Thanks for sharing the file. The red box indicates that your text is not fitting in the box and is prompting you to thread it to another box. Learn more here: (https://adobe.ly/4jgl94S).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[26MainSt]

Anubhav,

I understand that. If you read my first initial post, I mentioned that about the overflow. "Yes, I know I can get rid of the overflow but it is a long story. In case you where wondering." I am wondering why all of a suddent the Red Pluses are showing up in my exports. This has not happened in the past. This just started happening.

[Anubhav M]

Hello @26MainSt,

Sorry about the confusion. I have escalated this with the product team, and they are currently investigating it. In the meantime, could you try installing an earlier version of Illustrator 28.7.5 and let us know if it helps?

Looking forward to hearing from you.

Anubhav