Why is Illustrator TANKING my memory when I'm trying to save a simple logo?

Explorer ,
Jul 28, 2022 Jul 28, 2022

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I'm trying to save out the Charles Schwab logo--a blue square with white text--and my computer's memory is getting absolutely obliterated by Adobe Illustrator.

 

Why is such a simple square and text causing so much trouble? I've literally waited 5 minutes for this thing to save. I've even tried moving it to a brand new document and still get the same result.

 

I've never had this issue before. The only background programs I have running are Windows Explorer and Microsoft Outlook.

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correct answers 1 Correct answer

Adobe Employee , Jul 28, 2022 Jul 28, 2022

Hello @Skazma Jerry,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hello @Skazma Jerry,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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Yep! this is my solution as well.!!Please let us know if it is working!

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Explorer ,
Jul 28, 2022 Jul 28, 2022

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That worked! Thank you so much. 🙂

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