• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Why is my current subscription asking me to renew in order to save anything created?

New Here ,
Jul 10, 2023 Jul 10, 2023

Copy link to clipboard

Copied

Hello, 

my current subscription to Adobe Illustrator is asking me to renew in order to save anything from illustrator, do I have the correct download?  I recently lost my PC with the original subscription and had to download my subscription onto the new Macbook Pro. how do I make sure I download the correcct version of my subscription? 

TOPICS
How-to

Views

58

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jul 10, 2023 Jul 10, 2023

Copy link to clipboard

Copied

LATEST

Your subscription is tied to your Adobe ID. So when you login to that ID, you're in. When you have too many active installations, you will be asked to terminate one of them and this can also be done from another computer. So all that cannot be the issue. You might want to contact Customer Care. They have access to account data. https://helpx.adobe.om/contact.html 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines