Why isn't Illustrator working?!

[smz5FB7]

Hi there, hope someone can help!

I'm running CC 2021 on a mac book pro, with Big Sur. All the latest updates. I can't open a file or even start something new. I just get the rainbow ball spinning, unresponsive so I force quit.

? any suggestions greatly appreciated!

[Monika Gause]

So I understand that Illustrator launches correctly?

WHat about the Home screen? Everything looking OK?

When was the last time you rebooted the computer?

Did it ever work?

[smz5FB7]

I guess it launches. But I can’t open anything or create a new doc. I relaunched my computer a few times, and re-installed CC Illustrator. I’ve also tried using older versions of CC Illustrator (back to 23.1.1). I also made sure the operating system was up to date.

Ty

Sarah Demsey | 586.419.7472

[Monika Gause]

Is your internet connection working?

If you deactivate the Homescreen and activate the "Legacy New file" dialog box in the Preferences > General, can you then create new files?

Where are your files located?

Which system is it?

Do you have a printer installed?

[smz5FB7]

yes, internet works.

tried "legacy new file", application still unresponsive

my files are on the cloud and on the computer

System Big Sur 11.6

Printer is wifi

[Monika Gause]

Is the printer set up as the default printer?

Can Illustrator access it easily? Is it turned on?

There is information about the printer saved into the file. So whenever Illustrator opens a file it checks for the printer. If that fails, then boom.

What else do you have: third party plugins? Files linked from the server?

Illustrator is very peculiar aboiut networks unfortunately.

And also synchronized folders: Illustrator doesn't like them a lot. So in case your files are in iCloud or Google Drive: get them outta there and try again. Creative Cloud works.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. In addition to the helpful suggestions shared by Monika, please try the steps shared on this community post & let us know if they help to improve the performance of the app.

Regards,

Ashutosh