will not export PNG

New Here ,
Sep 16, 2022 Sep 16, 2022

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Screenshot (100).png

infuriating issue where the "opperation cannot complete because of unknown error. [!now]

literally just trying to export as a png.... an operation ihave done countless times.

drivers are updated. i attempted this soloution... https://www.youtube.com/watch?v=Xz5jJIYwiT8 which did not help. euphoria.art.studios@gmail.com please advise..... 

 

I have been using adobe products for years and this summer... i have run into several obnoxious issues resulting in hours on the phone with tech support. These services are expensive and the recient updates... glitchy.

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How to , Import and export , Performance

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Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

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Hello Taylor W,

 

Sorry to hear about this experience. I would request you check if Illustrator is behaving this way with other files as well. Also, try disabling Save in Background check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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How large is your artboard? I noticed in the bottom corner it shows you are zoomed out to 3%.

You may be exceeding the limiations of what a PNG allows for canvas size.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Sep 16, 2022 Sep 16, 2022

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90"x80" is the size of the artboard.
i have a lot of things floating around in the workspace around the artboard

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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I think Kevin is right, it is large. Try to lower the resolution.

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New Here ,
Sep 16, 2022 Sep 16, 2022

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what do those figures look like?
What is too large?
this is for print production and the output is set.

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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Why are you saving as a PNG for print production?

Are you designing this at a 1:1 output for large format printing?

If so, you should be talking with your printer. Most will want the native AI or PDF vector format at a smaller scaled size and will enlarge when printing.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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What are your resolution settings?

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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If it's 300 ppi at 90 x 80" you're looking at a 1.81 GB file size.

If you insist on converting this to a PNG, I would suggest importing this into Photoshop and allowing it to give you more options for saving the file.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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And because the Illustrator file is CMYK it probably creates a 2.41 GB file first before converting to RGB.

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