Won't let me save a file to my computer

New Here ,
Apr 14, 2022 Apr 14, 2022

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Hey there... Since the recent update, I get prompted when running the "save as" command that I can save on cloud, or computer. However when I sellect computer the save button is greyed out and I can't change file names or anything?

 

Thoughts or help?

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Adobe Community Professional ,
Apr 14, 2022 Apr 14, 2022

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Hi Adam,

 

Looks like your licensing may have become corrupted. No need to reinstall, but make sure you quit the Adobe Cloud.

 

OOBE RESET WIN

  • Quit the Creative Cloud desktop app  (100% you must do this)
  • C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

  • The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.

  • Restart the computer and launch the Creative Cloud desktop app again.

 

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Adobe Community Professional ,
Apr 14, 2022 Apr 14, 2022

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Looks like something that could be solved by updating Illustrator, your System or both.

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