Workspace Issues: Can't create New Workspace in AI 2025 - 29.3.1

[MarkReynolds]

SInce the latest Illustrator 29.3.1 update, the Workspace has completely broke.  I can't get previously save Workspaces to appear, and when I attempt to re-setup a New Workspace, I'm not able to save it or even Manage existing Workspaces, as the Menu/Windows/Workspace options are deactivated (never seen this).  See attached screenshot.

Please help me. 

Why, when selecting previously saved Workspace it won't appear? 

Why am I not able to Manage existing Workspaces?

Why can't I create a New Workspace?

Apple iMac 2020, 3.8 GHz 8-Core Intel Core i7, AMD Radeon Pro 5500 XT 8 GB, 32 GB 2667 MHz DDR4 RAM, Ventura 13.6.7 macOS

[MarkReynolds]

I need to edit this post/attachement.  Would an Adobe employee please help me, as I'm not able to edit posts for some reason?  Thank you!

[Ton Frederiks]

What do you want to edit about it? Remove the screendump?

[MarkReynolds]

Yes, removing the screendump file, please. 

[MarkReynolds]

Looks like I have edit abilities now.  Thank you, Ton!  

[Ton Frederiks]

Good to hear you could fix it.

[magnusviri · Accepted solution]

Try creating a new user account and see if the problem exists in the new account. If it does, then it's a computer/software problem. If the problem doesn't exist, it's probably a problem with the preference files in your original user home folder.

[MarkReynolds]

Thank you, James!  I created a new user account, and the problem didn't exist there.  So I reset the preferences and then I was able to create a new Workspace.  Plus I found the many system locations that Adobe stores preference files (all over the place!) and was able to put pre-existing Workspace files there.  Why does Adobe keep changing the locations of all the preference files???