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Workspace not appearing

Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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Hello,

since a couple of update of Illustrator (and also the update of MacOs to Ventura) it happens a lot that the interface of Illustrator, I mean all the workspace, won't load an only the canvas is appearing. If I hit tab to make it appears it only show the upper toolbar. I need to restart the app to make the interface visibile again. I've tried to reinstall deleteing all the prefs but nothing changed...

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Did you already reset the Illustrator preferences?

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Hello @white_libra,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the following steps and check if it helps:

 

  • Close all Adobe applications
  • Rename the UXP folder to UXP.old under Macintosh HD/Library/Application Support/Adobe/UXP
  • Relaunch Illustrator

 

If the issue persists, kindly share some more information, like the exact version of the OS and Illustrator installed on your computer, and a few screenshots so that we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Beginner ,
Nov 18, 2022 Nov 18, 2022

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Thanks, will try for a couple of days as also Photoshop started doing this weird behaviour

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Community Beginner ,
Nov 18, 2022 Nov 18, 2022

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Actually tried to delete the prefs,delete the prefs from inside the app, delete the UXP folder as asked but still happen a lot. It happens usually when not already opened and I'm trying to open a file directly. After that I need to quit and reopen to see the panels

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Community Beginner ,
Nov 27, 2022 Nov 27, 2022

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so nothing else I can do?

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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You can try and contact Customer Care: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Hello @white_libra,

 

Thanks for confirming that. Would you mind sharing a screen recording of the problem by following the steps shared in this community post (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further?

 

Looking forward to your response.

 

Regards

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