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Adobe Draw crashing on tablet after Update 4.9.6

New Here ,
May 04, 2021 May 04, 2021

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I've been using Adobe Draw on my first generation iPad Air 2 for over 4 years and I haven't once had an issue till now. I'm not sure what happened, but ever since the latest update, everytime I try to edit any layer, whether it be image or draw layer, the app immediately crashes. I made sure to see that my tablet was up to date and everything seems in order so I don't know what's going on. This couldn't have happened at worse time either as this app is vital to my work and school assignments. If someone could help with this soon that would be great!

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Crash or freeze , Layers

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correct answers 1 Correct answer

Adobe Employee , May 07, 2021 May 07, 2021

The Adobe Draw and Photoshop Sketch updates (v4.9.7) have been approved by Apple and should start being available to you soon in the App Store.

 

Thank you for your patience.

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New Here ,
May 05, 2021 May 05, 2021

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I have the same issue.

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Explorer ,
May 06, 2021 May 06, 2021

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I think everyone has the sane issue 

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New Here ,
May 05, 2021 May 05, 2021

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Today it happen exactly the same, if i try to edit any layer the app crashes... hope someone can help us!

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New Here ,
May 05, 2021 May 05, 2021

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Yeah Same here using this app is crucial in running what i do and this the worst time for this to be happening

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New Here ,
May 05, 2021 May 05, 2021

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Exactly the same! Timing could not be worse... 

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New Here ,
May 05, 2021 May 05, 2021

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Same here 😕😕😕

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Explorer ,
May 05, 2021 May 05, 2021

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I have the exact same issue. It has worked fine for very long but today it starts crashing as soon as i select a layer and then tap that layer again.

 

Does anyone know of a solution?

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New Here ,
May 05, 2021 May 05, 2021

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I have the same issue also - never been a problem until today 

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Explorer ,
May 05, 2021 May 05, 2021

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I have reported the issue now and been in contact with the technical support team. They are investigating this issue and will get back to me within 24-48 hours. 

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New Here ,
May 05, 2021 May 05, 2021

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Please as soon as you have some info about it just  post it as we are really pissed off.

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Explorer ,
May 07, 2021 May 07, 2021

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I just downloaded the update that is provided on the app store now and the issue is resolved!

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New Here ,
May 05, 2021 May 05, 2021

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Same here! 

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New Here ,
May 05, 2021 May 05, 2021

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Same here! @Adobe please help 😌

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New Here ,
May 05, 2021 May 05, 2021

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I see all the comments about Adobe draw crashing when trying to create a new layer. 

i am experiencing the same issue and I also have a lot of work I progress on here. A LOT OF WORK TOO MUCH TO LOSE!

 

please find a way to fix it Adobe people it seems as though it's system wide judging by the amounts of comments I see saying the same things

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New Here ,
May 06, 2021 May 06, 2021

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Adobe draw keeps on crashing since yesterday on my iPad... cannot access layers to work on. Please fix asap. Unable to work ahead

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Explorer ,
May 05, 2021 May 05, 2021

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Yup. Same thing happening to me. Literally the final touches on an animation I've been working a year on. 

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New Here ,
May 06, 2021 May 06, 2021

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I came here because of the issue, but your comment interested me. How do you make animations on Draw?

 

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New Here ,
May 05, 2021 May 05, 2021

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I am having the same issue. I use these app everyday in my class with my students so this issue needs to be fixed ASAP.

In Adobe Sketch and Draw it is the same issue. When you click on a layer it crashes the app. 

Using ipad with software 14.5.1

Please address the issue

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New Here ,
May 05, 2021 May 05, 2021

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@Hammer-Draws wrote:

I've been using Adobe Draw on my first generation iPad Air 2 for over 4 years and I haven't once had an issue till now. I'm not sure what happened, but ever since the latest update, everytime I try to edit any layer, whether it be image or draw layer, the app immediately crashes. I made sure to see that my tablet was up to date and everything seems in order so I don't know what's going on. This couldn't have happened at worse time either as this app is vital to my work and school assignments. If someone could help with this soon that would be great!


I'm having the exact same issue today! Every layer that's clicked immediately crashes the app. 

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Community Beginner ,
May 05, 2021 May 05, 2021

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I'm having this issue and I'm under deadline on a project and don't know what to do...I'm on an iPad 10.5 inch software - 14.5.1 and my adobe draw is version 4.9.6 - please help!

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Adobe Employee ,
May 05, 2021 May 05, 2021

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Hi all,

 

Sorry to hear about this trouble. Our Product team is already aware of this issue and working on it. Please stay tuned for updates and thanks in advance for your patience.

 

Regards,

Srishti

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Community Beginner ,
May 05, 2021 May 05, 2021

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I am so sorry about this issue. I sell my personal portrait drawings and because I thought the issue was about my device (iphone 11) I deleted the app and reinstalled it. So my 464 projects vanished. What can I do to take them back 🥺 Adobe please help me!! 

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Adobe Employee ,
May 05, 2021 May 05, 2021

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The Draw/Sketch team has been working on this crash since early this morning, has found the problem, and expects to have a fix submitted to Apple shortly.

 

Thanks for your patience.

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New Here ,
May 05, 2021 May 05, 2021

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would this fix be via an update to ios?

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