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APP crashed

Guest
Oct 11, 2023 Oct 11, 2023

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I already downloaded, installed and logged in,  the app keep crashed. Can’t create any new canva. Even can’t open any AI file…….

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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Which system is installed on your iPad?

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Guest
Oct 11, 2023 Oct 11, 2023

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Illustrator on iPad 

And I Useing IPAD Air 5 256g,IPadOS 17.0.3

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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Illustrator is not yet ready for that.

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Guest
Oct 11, 2023 Oct 11, 2023

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Not yet ready for IPAD Air 5 or IPadOS 17.0.3 ??

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Guest
Oct 11, 2023 Oct 11, 2023

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If not yet ready for IPadOS 17.0.3. Should I go back to the previous version?

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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@Deleted User  schrieb:

If not yet ready for IPadOS 17.0.3. Should I go back to the previous version?


 

Most probably: yes. Unless Adobe staff chimes in and can tell us that the app will be ready very soon. In the forums we are volunteers and don't know when it will be ready.

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Guest
Oct 11, 2023 Oct 11, 2023

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Got it! Thank you very much. : )

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi @Deleted User,

 

I'm truly sorry for the inconvenience you're facing with Adobe Illustrator on your iPad. To help resolve this issue, please try the following steps:

  • Ensure that all your work is synced online by visiting this link: Adobe Creative Cloud Assets.

  • Try deleting Adobe Illustrator from your iPad, restart your device, and then reinstall the app. This may help resolve any app-specific issues.

 

If the issue persists after following these steps, please consider sharing a crash report with us. Here's how you can do that:

  1. Open your iPad's Settings.
  2. Navigate to Privacy & Security.
  3. Go to Analytics & Improvements.
  4. Look for a file with a name like “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.

 

Upload the file to Adobe Creative Cloud Assets and share a link to the file here or via direct message. This crash report will provide valuable information that can help us investigate the issue further.

 

We appreciate your patience and cooperation in resolving this matter. Our goal is to assist you in getting Adobe Illustrator on your iPad working smoothly.

 

Thank you for your understanding,

Anshul Saini

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