App freezes and crashes when I open a specific file (an essential file that I use as a template)

Report · Jul 28, 2021

Hi,

I'm working on a brand new 2021 iPad with Illustrator 1.3.2 (latest version at 29/7/21), and I have an essential file that I use that has templates for clothing pattern making. The size is 5.1mb and I open it from Adobe Cloud, but I have it set to "always available offline". It's mostly just pen tool lines and text, but 14 artboards of it, as it is a variation of 14 sizes of clothing.

I am trying to open it to simply copy the outline of one size only and transfer to a new document, but firstly the document takes ages to load and is very slow once opened, then when I highlight the content of the art board that I want to copy, the app completely freezes and no matter how long I leave it I have to quit the app.

I had a read through community posts and saw that some users had experienced Illustrator crashing on previous versions, so I tried deleting it from my home screen and re-installing, but that didn't help.

Any suggestions on what is happening here or how to fix? This is an essential file for my work and it is completely unusable right now.

Thanks,

Erika

Report · Jul 28, 2021

I wanted to add that I've spoken to a couple of other iPad Pro users who also use this template, and they said they haven't have any issues opening and using it. I am also able to use it on my desktop.

Report · Jul 28, 2021

I am also having the same problem....

Could the patterned clipping mask function be the cause.....?

Please help me to use illustrator on ipad.......