Apple Pencil keeps getting stuck or freezing while working on Adobe Illustrator on the iPad

[zahid_5831]

Issue with Adobe Illustrator on iPad

I am experiencing an issue with Adobe Illustrator on my iPad where my Apple Pencil keeps getting stuck or freezing within the app. I have thoroughly checked my Apple Pencil by using a second one as well, but the issue persists, so it’s likely a software problem with the Illustrator app.

Steps I have tried so far:

 1. Verified that my Apple Pencil is functioning correctly by testing it with other apps and a different Apple Pencil.

 2. Ensured that Adobe Illustrator is updated to the latest version.

 3. Tried uninstalling and reinstalling the app, but the issue remains.

I would appreciate any assistance you can provide to resolve this issue, as it is impacting my ability to work smoothly on my projects. Thank you.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Anshul_Saini]

Hi @zahid_5831,

Thanks for reaching out. To help troubleshoot the freezing issue with your Apple Pencil in Illustrator on the iPad, could you please provide a few more details?

1. iPad model, generation, and storage capacity

2. Apple Pencil model and generation

3. iPadOS version

4. A screen recording of the issue for better understanding.

This information will assist us in investigating further with the product team. Thank you!

Best,

Anshul Saini