Can't open Illustrator Cloud documents created on iPad on my Mac

[sarah98370647]

Hi there

To get straight to the point. I have created an Illustrator file on my iPad using the Illustrator app. It is saved inside the Cloud Documents. Now I wanted to open said file on my Macbook. However this error message keeps popping up: 

"Can't open file. The account you signed in with doesn't have access to this file. Contact the owner for more information" 

Well I am the owner of the file and I have no clue. So asking myself won't solve this problem. And YES I am signed into my own account on both devices (I only have one account). So I am very confused as to why I don't have access to my own files that are saved inside my own account??

Any help is much appreciated!

[jane-e]

You need to confirm that you are signed in with the same Adobe ID and PW on both Illustrator for iPad and for Desktop.

First sign out:

• iPad: click your avatar in the upper right to open App Settings, then choose Account > Sign Out
• Desktop: Launch the CC app > Click the gear in the upper right, then choose Preferences > Sign Out

Then sign back in with your Adobe ID and PW.

~ Jane