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Cannot log in to illustrator On ipad

colin5C55
New Here ,
Jul 25, 2021 Jul 25, 2021

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I am trying to log in to illustrator on IPad but keep receiving a check your connection message. Nothing at all wrong with my connection and I have tried all fixes I can see. Any ideas. And why is the support function so infuriating on the website???

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Monika Gause Community Expert
Community Expert ,
Jul 25, 2021 Jul 25, 2021

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Can you try and log out then log in to your account?

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Resources
Getting started
Illustrator on iPad - Overview
Learn more about Illustrator on the iPad
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How to submit feature requests
How to submit feature request or report bugs for Illustrator on iPad
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