Help genuine pack bought after non genuine promise

[Jane101]

I don't know if any guys can help me I am disabled and use mainly illustrator on my i Mac but, received messages on my iMac saying that my software was not genuine, Adobe promised I could have new software at a discounted price for life I am now left with firstly an increase double the amountI was originally promised. I also bought new iPad.

[Sjaani]

The majority of people who reply on these forums are users of the software, there's not much we can do to assist with your problems here. I would suggest visiting this page https://helpx.adobe.com/support/programs/support-periods.html scrolling to the bottom and finding the link which says "Contact Us, Real Help from Real People Start Now".

Talking to them will be your best approach to sorting out your problem.

[jane-e]

---

@Jane101 wrote:

Adobe promised I could have new software at a discounted price for life I am now left with firstly an increase double the amountI was originally promised..

---

Hi

Adobe does not offer discounted promises for life. Did you purchase from Adobe or a scammer pretending to be Adobe? You may need to check with Adobe Customer Care:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 (type "agent")

or you can send a tweet to @AdobeCare for support.

Do not reply to PMs in this forum. Staff has an Employee badge.

~ Jane