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Illustrator for iPad crashes upon submitting login

Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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I have the 9.7' iPad Pro and illustrator crashed every time I submit my login credentials. Please advise. 

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Nov 06, 2020 Nov 06, 2020

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Hi there,

 

Really sorry to hear about this. Please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs: 
  • Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

 

Also, let us know the - 

  • iPad make and model
  • iOS version
  • Are you using any trackpad or keyboard? If yes, do share the details.

 

Thanks,

Om

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