I have been using illustrator on my iPad for about four days and really love using it.
But yesterday evening I tried to open it, the splash screen appeared for a moment and then disappeared and the application wouldn't open. And it keeps doing this. I haven't been able to open illustrator since. I restarted my iPad, then uninstalled the application before reinstalling it, but I still can't open it. Anyone know what's wrong with it and how to fix it?
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Sorry that should have said that illustrator for iPad keeps crashing not chasing, Annette
Really sorry to hear about this. Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.
Also, let us know the -
Thanks for your message, I had already submitted a crash report and been in contact with support a number of times. This morning I received an email to say the bug had been fixed in an update that had just been released and it works - yeah, I can open Illustrator again and get to work. Awesome.
Thanks for taking an interest
Thanks for the confirmation, Annette. Glad to hear that it's been fixed!