I have been using illustrator on my iPad for about four days and really love using it.
But yesterday evening I tried to open it, the splash screen appeared for a moment and then disappeared and the application wouldn't open. And it keeps doing this. I haven't been able to open illustrator since. I restarted my iPad, then uninstalled the application before reinstalling it, but I still can't open it. Anyone know what's wrong with it and how to fix it?
[Subject changed from "changing" to "crashing" as per subsequent post]
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Sorry that should have said that illustrator for iPad keeps crashing not chasing, Annette
Really sorry to hear about this. Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.
Also, let us know the -
#marking correct for visibility
Thanks for your message, I had already submitted a crash report and been in contact with support a number of times. This morning I received an email to say the bug had been fixed in an update that had just been released and it works - yeah, I can open Illustrator again and get to work. Awesome.
Thanks for taking an interest
Thanks for the confirmation, Annette. Glad to hear that it's been fixed!
I have the same problem, please help!
Mine is crashing like stated above, I uninstalled and reinstalled and still can't open, just splash screen for a sec and closes
Could someone please help I have the exact same problem
Could anyone help? I'm also having this problem.
Having the same problem
I also have the same problem
Is your iPad updated to the latest version of iOS?
it was not! Got solved with the update. Thank you
I have the exact problem and don't know what to do.
Hi, check if the system is updated
it was that in my case 🙂
You are on the iPad OS beta? You have to downgrade that.
I am having the same issue. Hız can I dm u .
Hi, I have the same problem. My IPad is new, I have the iPad 14 pro but the Illustrator doesn't work. The app opens and then closes quickly.
I don't know how to solve it. Can somebody help me?
Which system is on the iPad? The iPad OS beta? That won't work with Illustrator.
I'm sorry to hear that you're facing crash issues with Ai on your iPad. As Monika pointed out, Adobe Illustrator on the iPad currently does not support iPadOS 17 beta. I would recommend rolling back to iPadOS 16.6, as Illustrator will be compatible with the official release of iPadOS 17, which is expected later this year.
To downgrade to iPadOS 16.6, you can follow the steps outlined in the Apple support article provided here: adobe.ly/478I5xZ. Additionally, you can reach out to Apple Support for further assistance with the downgrade process. They will be able to guide you through the steps and ensure a smooth transition to the earlier iOS version.
However, if you are not running iPadOS 17 beta and still facing crashes on launch, then please share the crash logs by following these steps:
Open iPad Settings > Privacy & Security > Analytics and Improvements > Analytics Data. You will see file names like "adobe illustrator***.ips. That's the log file; please share it over DM.
If you need further assistance, feel free to reach out. Thank you for your understanding.