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Illustrator on iPad keeps crashing

New Here ,
Jan 08, 2023 Jan 08, 2023

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I tried to open Illustrator, the splash screen appeared for a moment and then disappeared and the application wouldn't open. It keeps doing this and it is very frustrating as I didn't paid money to not be able to use it. I restarted my iPad, uninstalled and reinstalled it, but I still can't open it. Everything is updated. Anyone know what's wrong with it and how to fix it?

Thanks.
Ayano 

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correct answers 1 Correct answer

Community Expert , Sep 15, 2023 Sep 15, 2023

That is the beta system.

Illustrator does not run on it. 

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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Is your iOS up to the latest version? (16.2 at the time I'm writing this). 

Lots of people seeing crashes until they update. See here:

https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/illustrator-for-ipad-keeps-chasin...

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New Here ,
Sep 14, 2023 Sep 14, 2023

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I'm on 17. Crashes all the time. Can't open anything. New file or old. On a new iPad Pro 

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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That is the beta system.

Illustrator does not run on it. 

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Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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Wrong it hasn't been a beta system for some time now.

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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@SnoWeasel  schrieb:

Wrong it hasn't been a beta system for some time now.


 

You have looked at the date of that post, right? Maybe do that now?

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Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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I am having the same problem and this time iPadOS 17 is NOT a beta system so please don't use that excuse to tell anyone that is the reason why Adobe Illustrator for iPadOS keeps crashing.  At least take the complaint seriously and give a real solution.  Thanks.

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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@SnoWeasel  schrieb:

 At least take the complaint seriously and give a real solution.  Thanks.


 

This is a public forum with 95% of people being volunteers. At the time of my reply it still was in beta.  There are a couple of newer threads you could search ... 

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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I have searched all the relevant threads and none of them have resolved the issue. Yes I did see the original post was old, however you replied to one that was less than a month old with the same comment about iPadOS still being in beta.  Do you have any helpful information since iPadOS has been released to address this issue or not?

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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Non-Adobe staff only knows what's mentioned in the threads.

 

You might always contact Customer Care and see if they can help you https://helpx.adobe.com/contact.html 

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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I just discovered this, maybe it works? 

He said:

This issue seems to happen because of a new setting in iPad OS 17.1 and affects only 12.9 inch (6th Generation) iPad Pro and 11-inch (4th Generation) iPad Pro: they both support Pencil hover (https://support.apple.com/en-in/HT211774), which is not yet supported by Illustrator.

 

This can be resolved by going to Settings > Apple Pencil and turning off Show Effects.



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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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Fixed it for me!

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New Here ,
Nov 29, 2023 Nov 29, 2023

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This fixed the issue for me as well, thank you!

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