Illustrator on iPad keeps crashing

[Ayano2785168343he]

I tried to open Illustrator, the splash screen appeared for a moment and then disappeared and the application wouldn't open. It keeps doing this and it is very frustrating as I didn't paid money to not be able to use it. I restarted my iPad, uninstalled and reinstalled it, but I still can't open it. Everything is updated. Anyone know what's wrong with it and how to fix it?

Thanks.
Ayano 

[Michael J. Hoffman]

Is your iOS up to the latest version? (16.2 at the time I'm writing this). 

Lots of people seeing crashes until they update. See here:

https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/illustrator-for-ipad-keeps-chasin...

[AliRussh]

I'm on 17. Crashes all the time. Can't open anything. New file or old. On a new iPad Pro 

[Monika Gause · Accepted solution]

That is the beta system.

Illustrator does not run on it. 

[SnoWeasel]

Wrong it hasn't been a beta system for some time now.

[Monika Gause]

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@SnoWeasel  schrieb:

Wrong it hasn't been a beta system for some time now.

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You have looked at the date of that post, right? Maybe do that now?

[SnoWeasel]

I am having the same problem and this time iPadOS 17 is NOT a beta system so please don't use that excuse to tell anyone that is the reason why Adobe Illustrator for iPadOS keeps crashing.  At least take the complaint seriously and give a real solution.  Thanks.

[Monika Gause]

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@SnoWeasel  schrieb:

 At least take the complaint seriously and give a real solution.  Thanks.

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This is a public forum with 95% of people being volunteers. At the time of my reply it still was in beta.  There are a couple of newer threads you could search ... 

[SnoWeasel]

I have searched all the relevant threads and none of them have resolved the issue. Yes I did see the original post was old, however you replied to one that was less than a month old with the same comment about iPadOS still being in beta.  Do you have any helpful information since iPadOS has been released to address this issue or not?

[Monika Gause]

Non-Adobe staff only knows what's mentioned in the threads.

You might always contact Customer Care and see if they can help you https://helpx.adobe.com/contact.html 

[Andrew LaMorte]

I just discovered this, maybe it works? 

He said:

This issue seems to happen because of a new setting in iPad OS 17.1 and affects only 12.9 inch (6th Generation) iPad Pro and 11-inch (4th Generation) iPad Pro: they both support Pencil hover (https://support.apple.com/en-in/HT211774), which is not yet supported by Illustrator.

This can be resolved by going to Settings > Apple Pencil and turning off Show Effects.

[Andrew LaMorte]

Fixed it for me!

[lila16]

This fixed the issue for me as well, thank you!