Illustrator won’t open on ipad

[Amber27607996q8cv]

Does anyone know what to do about the illustrator app not opening on the iPad? 

[Monika Gause]

If your iPad meets the system requirements, then probably only the Illustrator team can help you. They might need to get some log files.

https://helpx.adobe.com/illustrator/system-requirements-ios.html

[Shiroi25507712h806]

I'm also experiencing the same issue. I think it might be a bug. 

[Monika Gause]

The app launches without issues on my iPad.

Doesn't slook like a general issue. Please contact Customer Care. They can guide you through problem solving by using whatever log files they need from you. The iPad is a closed shop, where it's not possible to get to system folders or preferences to reset or anything like that, so support on the forum is kind of difficult. https://helpx.adobe.com/contact.html

[Shiroi25507712h806]

Thank you,  I already went through customer support this morning. I am waiting for a senior to contact me back. 

[Наталья26968188q8h8]

My app doesn't start either.

[Shiroi25507712h806]

Do you have the newest iOS version? 

[Наталья26968188q8h8]

The illustrator has not opened on the iPad for the third day. Meets the requirements. Will someone solve this problem?

[Shiroi25507712h806]

Is your iPad iOS updated? 

[Yasmin27644249jzxz]

It won't open on mine either! Please let me know if they get back to you

[Shiroi25507712h806]

Is your iPad iOS updated, 

[Shiroi25507712h806 · Accepted solution]

Support got back with me. It worked for me to update my iPad IOS to the latest version. 

[davidl1002394]

iPad Pro, same issue... IOS updated.  Re-installed Illustrator. Still wont launch.

[San Diego28270153a4z4]

Me too anyone?

[Anshul_Saini]

Hi @San Diego28270153a4z4 @davidl1002394,

Sorry to hear about the crash. Would you mind sharing some more details, like the iPad model, the current version of Illustrator & iPadOS, a screen recording of the crash, and the Crash Report, so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-02-11-042632.ips” (2023-02-11 is the date in the log & 042632 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp. Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

Looking forward to your response.

Thanks,

Anshul Saini