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iPad 8th Generation and Illustrator?

New Here ,
Jan 17, 2023 Jan 17, 2023

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Hello dear Community,

 

I want to use Illustrator on my IPad 8th Generation but it doenst work. I know it should work because I used it 3-4 month ago. Does Adobe changed their hardware requirements?

 

I already restared my IPad

I already  reinstalled the application

 

what can I do

 

best regards from Vienna

 

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Draw and design

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Your iPad should work: https://helpx.adobe.com/illustrator/system-requirements-ios.html

Is it updated to the latest iOS?

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Adobe Employee ,
Jan 26, 2023 Jan 26, 2023

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Hello @Jannis25943974ahsx,

 

Sorry to hear about this experience. Does Illustrator crash while working on your iPad? If yes, kindly share the Crash Report so we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

 

Looking forward to your response.

 

Thanks,

Anubhav

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