Network connection message on Illustrator

[Brittany5CF1]

When I try accessing my Illustrator app, I get a message saying "Please check your network connection and try again.". My connection is not the problem, anyone know how to solve this?! Help! 😞

{Renamed by MOD}

[Srishti Bali]

Hi there,

Sorry about this trouble. I am hopeful that the issue was fixed by now. If not, please try the suggestions shared on this page (  https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html  ) and let us know how it goes. 

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

[Crystal25660925w8yw]

Hi, did you ever figure this out?

Thanks!

[Bobb X29822515hejj]

In the Preferences window, navigate to the File Handling tab & uncheck the option for "Optimize File Open and Save Time on Slow Networks" to remedy this issue.