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“Permission Denied” when trying to start AI subscription on iPad.

New Here ,
Oct 08, 2021 Oct 08, 2021

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As per the title...very odd. No VPN etc either, and tried setting up another account in my wife's name. Same outcome. Can anyone help?

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Activation billing and install, Bug

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi there,

 

Sorry for the delayed response. I hope the issue is resolved now. If not, I would request you to share a few more details like:

  • The exact version of iPadOS and Illustrator on the iPad
  • iPad Model
  • Screenshot of this error
  • Have you tried reinstalling the app?
  • Are there any recent changes made to your iPad? For example, any new system updates or apps installed recently.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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