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Tools won’t work illustrator IPad

New Here ,
Jun 03, 2021 Jun 03, 2021

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None of my tools on illustrator work. I can open the tools, change the colors, etc. but when I go to actually edit my document nothing happens. 

I have tried: uninstalling and re-installing illustrator multiple times; turning my iPad off and leaving it off for 10 minutes; uninstalling, turning off and on, reinstalling. I have contacted Adobe support. When I contact by phone I am told "let me look into it" and I get silenced for 15 minutes + with no answer to "are you still there?". 

when I contacted by messaging support they told me to post here, and then the chat got disconnected. I have not been able to edit or use any tools since 5/26/21. I can open new docs., old docs., but cannot edit. 

TOPICS
Bug, Draw and design, Performance, Tools, Type

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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What version iPad do you have, and what version of Apple Pencil are you using?

 

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Hi Michael! I have an 8th gen IPad and I'm using Illustrator for IPad version 1.3. I don't use an Apple Pencil! 

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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If you don't use an Apple Pencil then maybe check if Palm detection is turned on and if so, turn it off.

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Palm rejection is turned off, still the same issue. It is an issue within the app. 

I can open tools and even change the color of my brush, etc. with my finger but I cannot draw, select, make shapes or use any tools once I have a tool selected. 

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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You must use an Apple Pencil to use Illustrator for iPad. You cannot use your fingers to draw with the tools. Apple Pencil first or second generation are supported:

 

System Requirements | Illustrator on the iPad

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